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It’s an amazing marvel to watch my 5 year old work technology. Navigating Netflix on a tablet or doing Math games on a computer, I am in awe at how easily and intuitively they navigate something that is mystical, perplexing and a continuous moving target. They have no context of B.I. – Before Internet, and...
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Have you ever tried to buy something and “abandoned ship” or, cart, because the seller was just making things too difficult to complete the sale? Whether you’re selling something online or in person, there are several things you could be doing that are putting barriers up between you and closing a sale. We get really...
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Everyone is in sales. EVERYONE has an agenda, a product, an idea, a position that they need to sell and on the flip side, we are ALL customers and prospective customers. At any given time, we are selling or being sold. So with a world full of Sales People, sometimes we are face to face...
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transcend the competition. Are you slugging it out with the competition?
Are you bumping up against the same competitors for business? Is there someone new popping up in your industry every month? Are you losing business to your competition? {As opposed to losing business to Apathy – that’s for another blog.} Whether my product was Flowers, Print on Paper, Business Cards, Office Space or Consulting Services,...
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Are you asking the right customer questions?
We’re pretty outspoken in The Selling Agency about how we feel when it comes to the big Capabilities and Features dance that most sales people and sales messages lead with when they get in front of prospects. Being a professional – Sales Person, or otherwise – demands that we be more effective and more relevant...
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Un-Small your Business. Be a Ground Floor Business.
Last week was Small Business week, celebrating entrepreneurs, solopreneurs and all the Hutzpah and Gumption of the American Business Pioneers. As this week comes to a close, can I tell you that I HATE the term “Small Business”.   You wouldn’t call yourself a tiny or insignificant business would you? What does small mean: little,...
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Results vs Performance and the Business Dashboard
It’s seems logical to think – if you’re a Business Owner or a Sales Rep – that the only performance metric that matters is the “End Result”. Did you meet your numbers? Or did you fall short? You got in the car and drove and either made it to your destination or didn’t. The final...
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customer journey not just destination - customer service - sales process
Ever hear “It’s about the Journey, not just the Destination.” Though the “Destination” for customers – obtaining a desired product or service – can bring about its own euphoria, pleasure or satisfaction, customers {or patients, clients, even employees} look for clues and build expectations about how they’ll feel about their purchase by what they experience...
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If you’re not happy with where you are, you commit to change, right? But where are you putting your commitment? Are you committing to the results or to the CHANGES that get you to the results? A wise Sales Director once told his team,
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When you preach “Process, Automate, Organize and Measure” to scale and grow your business, you had better Walk the Talk. So, I’d like to peel back the curtain and share some of my favorite business tools that help me Buy Back Time Measure Productivity Get Focused Get Organized Here is this Quarter’s Organization Hacks and...
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